If the parcel is not trackable, it may not have been added to the tracking system yet. Orders & Shipping Orders & Shipping Where is my order? You should satisfy yourself that you wish to purchase those products or services and that you agree to the third partys terms and conditions before contracting with them. You can unsubscribe at any point. The copyright subsisting in the Entry must belong to the entrant. Store gift cards may be purchased and activated, for a minimum value of 15, and a maximum value of 100. Please note: Please allow 4-5 weeks for shipping to Hawaii. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. To process and deliver your e-gift card orders including taking payment and communicating with you and/or the nominated recipient if delivered to another person. Pay for your purchases* over 4 equal fortnightly installments, interest free. To create an account and register you as a new customer (either directly or via social media). You can track your orders from Boohoo with the help of our website using the form above. 2.1. 9.12. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. 1.2. Order a free catalog or call 800-462-2848 to book a tour now.These free horizontal Sunday-starting (Sunday to Saturday weeks) & Monday-starting (Monday to Sunday weeks) October 2023 blank calendars come in SaturdayGift signature colors: pretty pink, baby blue, and elegant beige. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Email ID: customercare@mena.boohoo.com. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The promoter of Boohoos Megan Fox Giveaway (Prize Draw ) is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF (Promoter ). 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable. You will receive a cancellation email and a refund via the original payment method used. US returns are simple and low cost. Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Share. 8.3. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms. 1.3 1.3. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. 5.3. In Tunis, delivery time for Asian cuisine is 60 minutes on average.WebWebWeb boohoo order number not recognised WebTo make the tomato aderezo, you'll need 24 tomatoes, diced and salted for 30 minutes, eight serrano chilies, charred; 10 ounces of (283 g) lime juice, and 10 . Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the. Log into your account, select payment details and either add, delete or edit your payment options. E-gift cards cannot be purchased in conjunction with any other items on boohoo.com in the same transaction. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: 8.4.1. their Entry into this Prize Draw; and/or. (1) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection. - If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. The arbitration will be administered by the American Arbitration Association. You will need your order number and email/last 4 digits of your phone number. No answers. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found. 10.1. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. 2.5 All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. References to us, we, our or similar derivations refer to Boohoo.com UK Limited, the owner and operator of the Website. Click here to start a return. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. I don't have the invoice from my parcel, can I return? Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. As an added privacy measure, you can also use the. The promoter of Boohoo Forbidden Forest Ticket Giveaway is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording Return to supplier or wording having similar effect. I can't see the refund on my bank statement. Entries recieved after the end of the prize draw period will not be valid. Payment for store gift cards will be taken by the selected store from which it is purchased (or by the third party used by the selected store to process the payment). Any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; 9.1.8. We will try to respond to all legitimate requests within one month. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control. If the value of your order is less than the value of your gift certificate, dont sweat it. Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. PayPal, Visa), A description of the problem and what time the problem occurred, Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. Unfortunately we don't offer an exchange facility. We also have other shipping options such as click & collect and locker collection which may be more suitable for future deliveries. 1 like. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). You can track your order Here. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. E-gift cards may be purchased and activated for a minimum value of 5 and a maximum value of 500. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. Ask our virtual agent Layla for an instant answer or contact us here. includes Click and Collect services as well. Nothing in these terms and conditions shall exclude or limit our liability for: death or personal injury caused by negligence; or, misrepresentation as to a fundamental matter; or. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 5.2. Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order. (2) To protect our customers, boohoo group companies and website . CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. You can cancel your contract here. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 1.1. We don't refund delivery charge for those countries listed outside of the EEA. So I asked them to cancel, but they refused and told that my order had been. 2.3 Entries received after the end of the Prize Draw Period will not be valid. This section is not applicable to a store gift card. your order. You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). - Check for any exclusions, some of our promos exclude products from some categories on our website. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds!). Milisha asked 1 year ago. Youll need to place another order or return any unwanted items. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. Need help? If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. I can't see the refund on my bank statement? Personal data means any information about an individual from which that person can be identified. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. The Prize shall be emailed to the boohoo account held in the name of the Winner only.. 5.1.2 For US winners: One (1) account credit value of $150 USD (one hundred and fifty dollars) for one (1) Winner. Return Not Refunded - Need a quick answer? Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. More. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID and pay! If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Refunds will not be given if they do not comply with our returns policy. 5.2. You will own the Products once We have received payment in full. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained. 9.7. Easy. 7. Boohoo / we / our means boohoo.com UK Limited. For further information on returns please see our Returns Policy. 4.2 There will be a total of one (1) winner in total selected from each territory (UK/US) at random from all entries (i.e. The Winner must provide the Details in order to claim the Prize. 2.4 No bulk, third party or automated entries are permitted. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels. You can choose how you want us to contact you about things we think you'd like to hear about. We may disclose and share your personal data with the parties set out below: Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Boohoo website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited. We will only collect personal data from you when: Your personal data is used by boohoo to support a range of different activities. Go to Advanced Editor and use this function: (thisTable as table, thisDate as date, thisClient as text) => try Table.Max(Table.SelectRows(thisTable, each [Client] = thisClient and [Date] < thisDate),"Date")[Date] otherwise null Now go into your table's query and add a custom . Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. So that we can get this fixed for you please head over to our Contact Us section. 10.8 If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. Up to five Gift Cards can be used in any one transaction. 9.4.2. 1 Repack your items No packaging, no problem! Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future. we need your personal data to perform a contract with you. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. Our UK VAT number is 185 4874 61. four (4) Winners in total). 4.1. You also have the right to object to our processing of your personal data for direct marketing purposes. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise). Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 3 answers. Our use of analytics and targeted advertising tools. 9.9. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. 7.1. No responsibility can be accepted for lost Entries or incomplete Entries. Identity. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. They also help us and our advertising networks to make advertising relevant to you and your interests. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. The title of the Prize Draw is boohoo Marketing Survey Cash Prize Draw. As soon as you place your order, were on it we know you need it fast! Please note,you won't be able to select Apple Pay if you've applied a gift voucher. If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. Payment on boohoogiftcards.com will be taken by a third party company, Stripe, and will show on your bank statement as Boohoo Gift Cards. Simply select Afterpay as your payment method at checkout. if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below); by email if you have signed up for email newsletters; if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below). 6.1. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Pay the rest over 3 equal installments that are billed automatically over 6 weeks. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions. 9.2 Nothing in these Terms and Conditions affects your statutory rights. Our email address is customerservices@boohoo.com. Simply select Laybuy as your payment method at checkout. 10.2. If your items dont make it back to us, youll need to open a dispute with the carrier. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. When you message, please include the following information: You wont be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. The decision of the Promoter shall be final. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts. You also have the right to make a complaint to the ICO (the data protection regulator in the UK) or (if you are located in the European Union) any other competent supervisory authority in your country of residence (a list of supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en). Any person who provides their Details to the Promoter in connection with this Prize Draw accepts: 10.3.2. the use of their personal data by the Promoter: 10.4. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: 8.1.3. any loss of enjoyment or wasted expenditure; 8.1.4. any system failures or malfunctions of any third party websites; 8.1.5. any incomplete, lost, delayed or late Entries; 8.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw; 8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; 8.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw; 8.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections; 8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; 8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or. You have a right to ask boohoo to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. See further details in the section Marketing preferences, adverts and cookies'. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate. For supervisory authorities and customers located in the European Union, if you have any questions about our privacy notice or the information we hold about you, please feel free to contact us by email at: eudataprotection@boohoo.com. Any transmission of data to the Website is at your own risk. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Check for any exclusions, some of our promos exclude products from some categories on our website. 10.6. we have a legal obligation to collect or disclose personal data from you. The Promoter reserves the right to publish each Winner's name and Entry on the Promoters official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com. Tracking Boohoo orders. The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address, or (b) you purchase the store gift card and it is activated by the selected store from which it is purchased, as applicable. Technical Data from third parties, including analytics providers such as Google. If you order Products from us for delivery to a destination outside the UK: your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so. Pay nothing extra. Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. Use and display of Entries and copyright. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and, refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@boohoo.com. You'll get an email once we receive your returned item. Please see further information in the section entitled Marketing preferences, adverts and cookies. Ask our virtual agent Layla for an instant answer or contact us here. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. 8.4. The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly. If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. Store gift cards are only available in GBP, and will be activated at the time of purchase. My tracking is showing that my parcel is being returned to sender. Boohoo shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used (as applicable) without permission. If you're still facing problems then please contact us with the following information: Make sure youve entered it in the Redeem Gift Voucher box at the checkout page and then hit apply! Please allow up to a week for this to be processed. 3.4 No bulk, third party or automated entries are permitted. Need help? For more info or to contact Zippay click here. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. As soon as you place your order, were on it we know you need it fast! Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free. Your e-gift card balance can be checked online here, RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD. If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card (for any purchase amount originally taken from your Gift Card), or refunded to the other prescribed payment method used to pay us (for any purchase amount originally taken from another prescribed payment method other than the Gift Card). The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter via its website. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We will be responsible for paying any individual consumers initial arbitration fees. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you. We give no warranties as to the availability, performance or accessibility of the Website. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Will I be charged customs and imports duties? request restriction of processing of your personal data, request the transfer of your personal data, object to processing of your personal data, request human intervention for automated decision making. We also have other shipping options such as click & collect and locker collection which may be more suitable for future deliveries. Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card. Please wait until youve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. 4.7 If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause 4.3. So I decided to order something from Boohoo. 4 You can purchase a store gift card at selected stores in the UK only. The decision of the Promoter shall be final. Any system failures or malfunctions of any third party websites; 9.1.5. Top 5 Questions. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract. If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice; to Klarna Bank AB, without limiting the aforementioned. If not, you willneed to make sure your phone or Apple watch is nearby in order to verify them remotely. The Contract is between you and us. Samantha P 2 years ago. Returns are FREE for premier customers. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. If you're having issues applying a promo to your order, these are some of the things to check: We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. Premier customers will also receive exclusive offers and promotions via email. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). Please wait until youve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. The only fees that may apply are late fees for missed payments. Unfortunately this means we will be unable to make any changes to your address. We use online advertising to keep you aware of what were up to and to help you find our products. Items must be unworn and unwashed with the original labels attached. TO BE OVER THE AGE OF 18 + LIVING IN THE US, HAVE A VALID AND VERIFIABLE MOBILE NUMBER, USE A CREDIT OR DEBIT CARD TO MAKE A PURCHASE, For a full list of FAQs please click here, For customer service queries you can contact the Quadpay customer service team here. If you use these links, you leave this Website. Login to Boohoo's returns portal. Discover & Diner Payment methods do not apply onsite and can only be used on the app. Proof of Entry is not proof of receipt. Hear about exclusive offers, get early access to collabs & quicker checkout. Up to 8 business days (5 days metro, 8 days non metro) $9.99 per order. We will not be held responsible for any breach of security unless this is due to our negligence or willful default. 9.5. Read full review of Boohoo.com Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. 1. 8. 4.5. If you wish to exercise any of these rights, please email us at DPO@boohoo.com. To take advantage add to bag (like you would a product) and the discount will be Once the order has successfully gone through you will then be sent an order confirmation email. You can also try to check the status of your order on the official . 4.2. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. 4.2. We would, however, appreciate the chance to deal with Please note: All payments must be made online when placing your order. Pay 25% today and get your goods straight away. 9.3.2.2. any other purpose for which they have consented. https://klarna-web-client-eu.production.c2c.klarna.net/us/customer-service/csc/about-klarna/, https://www.clearpay.co.uk/en-GB/terms-of-service, https://www.klarna.com/uk/terms-and-conditions, https://www.klarna.com/uk/customer-service, https://www.ravelin.com/privacy-policy-new, http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087, Product name and code (this can be found on your order confirmation email). All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense. We will contact you in these circumstances and will give you the opportunity to place a new order using a new e-gift card. Returns via the portal are fully tracked. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. Shippings are made between 8am and 9pm. Payment for e-gift cards is accepted by debit card, credit card and PayPal. 10.3. If you have a delivery related question This will usually be because the stock wasn't in the warehouse when we came to process your order. We also have other shipping options such as click & collect and locker collection which may be more suitable for future deliveries. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. Hear about exclusive offers, get early access to collabs & quicker checkout. 3. Alternatively, we may seek to acquire other businesses or merge with them. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained. The only fees that may apply are late fees for missed payments. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. Our UK VAT number is 185 4874 61. You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Boohoo formal written notice of your intention to cancel by contacting our customer services team at: groupcomplaints@boohoo.com, and provided that you have not used the funds on your e-gift card. If you do not accept these terms and conditions, do not use this Website. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. 6.2. 8.1.12. any other matter outside of their reasonable control. You can purchase up to five e-gift cards in any one transaction. Create an account or purchase products on our website; Subscribe to our newsletter, discussion boards, social media sites or create wish lists; Complete a voluntary market research survey; Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service); Use the refer a friend function on our website; or. 4.4. If any provision of this arbitration agreement set forth in this Section 16 is found to be unenforceable or otherwise void or invalid, the unenforceable, void, or invalid provision will be severed from this Section, and the remaining arbitration terms will be enforced. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms. Ive paid with Afterpay How do returns & refunds work? Pay it in 6. Up To 75% Off. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. iOS, Android, Windows Vista, Mac OS X), What Internet Browser you are using or if via our App (e.g. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Items must be unworn, unwashed and unused with the original labels still attached. Will I be charged customs and imports duties? For further information on returns please see our Returns Policy. Internet Explorer 8, Firefox, Safari, Chrome), What payment method you were trying (e.g. You can tell us you no longer wish to continue receiving marketing information from us at any time. The title of the competition is Forbidden Forest Ticket Giveaway. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will: refund you the price you paid for the Products. Log in your account, select "addresses" and you can either add a new one or edit an existing one. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. We welcome feedback and are happy to answer any questions you may have about your data. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6. Unfortunately we cannot accept returns after this time. 10.4 The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoters website at https://www.boohoo.com/page/privacy-notice.html. 10.2 By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. 8.2.1 you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoters website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability; 8.2.2 you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world; 8.2.3 you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted. We reserve the right to cancel any order made using any balance on your Gift Card and will refund any monies redeemed and paid to us from your Gift Card back to a new e-eift Card if we discover any pricing or other errors in relation to the order prior to the time of dispatch. 6.1. (2) For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. 3.2. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoters website at www.boohoo.com/restofworld/privacy-policy/pcat/privacy. Log into your account using your current password, then under the account information section, you have the option to change your password. Proof of Entry is not proof of receipt. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. Entrants will retain copyright in the Entries they submit. Technical Data from affiliate networks through whom you have accessed our website; Identity and Contact Data from social media platforms when you log in to our website using such social media platforms; Contact, Financial and Transaction Data from providers of technical, payment and delivery services. If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. 10.1 The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. 10.8. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why. You are entitled to have your personal data corrected if it is inaccurate or incomplete. 7.2. 5.4 There will be one (1) winner drawn and contacted from each territory (UK/AUS/US/FR) i.e. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Its simple! 2.2 Entries must be made between 17:00pm (GMT) on 24.05.2022 & 23:59pm (GMT) on 06.06.2022 (Prize Draw Period) to be valid. Share. *Extra 10% discount sent via email to new subscribers only. 8.1. boohoo aren't able to extend your invoice. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or, the processing is in our legitimate interests and not overridden by your rights, or. where you have consented for us to do so. We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained. We will only collect and process your personal data where we have a legal basis to do so. We design, source, market and sell clothing, shoes, accessories and beauty products targeted at 16-24 year-old consumers in almost every country in the world. 4.3. If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We are unable to amend the delivery address on an order which has already been placed. Entries must be made between 09:00am (BST) on 22nd March 2022 and 23:59pm (BST) on 12th April 2022 to be valid. When We refer in these terms and conditions to in writing, this includes e-mail. If youve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. Please note this does not mean that your order has been accepted. To enter the Prize Draw entrants must: 3.1.1 Complete their name, date of birth, email address and mobile number through the sign up page. To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. Following the prompts, enter the order details as instructed. All orders are subject to availability and acceptance by us (which We may refuse for any reason). If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. 3.4. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything! or maybe you need to track If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. They enable us to customise and improve our site for you by allowing us to analyse how effective our marketing campaigns are. Make sure you have Apple Pay set up on your device. Don't worry if you don't get a response immediately. Any loss of enjoyment or wasted expenditure; 9.1.4. Once you decide to use the payment method provided by Klarna, we provide Klarna with certain information about you, such as contact and order information, in order for Klarna to evaluate if it can offer its payment method and to tailor the payment method for you. We will give you at least one months notice of any such changes or additions. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. Please note that We may not necessarily keep a copy of your Contract. Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the How to Contact Us section at the end of this notice. 9.11. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. Request restriction of processing of your personal data. Phone Number: No Info. Interest free. Any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; 9.1.11. 1.3. 6.2. While phone lines remain shut, you can email Burton or Dorothy Perkins via their websites, or contact Burton or Dorothy Perkins on Twitter. It covers: boohoo is a leading online fashion retailcompany. The following groups of personal data are collected: We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared. Our customer service team won't know if a product is coming back in or not. We will contact you in these circumstances and will give you the opportunity to place a new order. 1.1. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. This enables you to request that boohoo delete your personal data, where there is no good reason for us continuing to process it. By subscribing, you agree to receive marketing communications from boohoo by email. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. You agree and accept to be bound by the terms of our Privacy Notice. The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the email address provided with the competition entry (if provided) The Promoter will ask the Winner to provide further details in relation to the Prize (the Details).The Winner must provide the Details in order to claim the Prize. 4.4. Unless the applicable stores purchasing terms specifically allow for cancellation, a gift card purchased in store cannot be cancelled once purchased except in accordance with your statutory legal rights. You will be responsible for payment of any such import duties and taxes. automatically applied at checkout when selecting the next day or standard delivery options, this 10.11. Additional taxes may apply according to local legislation. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Were really sorry to hear that youve received an item thats not in perfect condition. We immediately contact your bank or card issuer for authorisation to take payment from your account. Please note postcode restrictions apply. 3.3. 9.4. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry. We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We will pay the costs of your returns if you use our returns service in accordance with the Returns Policy. From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. Like many companies, we may target boohoo banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. 9.2. For the most accurate results, its best to take your measurements dressed only in 10.10 No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. But if a number is not immediately recognized as spam, you can still block the number quickly and easily. Track order Start a return. Then print a returns label or get a QR code for your phone. We've gone paperless! Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. Sue H. asked 1 year ago. USA Express Shipping. Marketing preferences, adverts and cookies, Links to other websites and third parties, keep you up to date with the latest offers and trends, help us to make our marketing more relevant to you and your interests. Any failure to fulfil obligations of any third parties involved in this Prize Draw; 9.1.7. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Returns and refunds. 2 Login to our returns portal You will need your order number and email/last 4 digits of your phone number. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We don't refund delivery charge for those countries outside the EEA. 2.1. Google will use data for ad personalisation when a customer provides consent. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. 10.12 The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. FREE EXPRESS DELIVERY FOR 1 YEAR! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, or if we suspect that you have not returned items to us and/or have provided us with counterfeit proof of return, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Use and display of Entries and copyright. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. As soon as you place your order, were on it we know you need it fast! BY EXPRESSLY AGREEING TO THESE TERMS AND BY USING ANY SERVICES OF OUR SITE, YOU AGREE THAT, EXCEPT FOR ANY CLAIMS OR DISPUTES THAT ARISE OUT OF OR RELATE TO YOUR INFRINGEMENTS OR VIOLATIONS OF OUR INTELLECTUAL PROPERTY RIGHTS OR YOUR OBLIGATION TO INDEMNIFY US, ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. Are not cheque guarantee, credit card and PayPal details set out in clause 8.2 applicable to a gift... Returned to sender collect personal data for direct marketing purposes processed once the have... With them cards are not cheque guarantee, credit, charge cards, e-money or regulated payment.. We receive your returned item 9.99 per order to request that boohoo delete your personal data is used by to! Such import duties and taxes boohoo order number not recognised 9.1.11 in court under law or in equity that transfer. Products that are in conformity with the original payment method at checkout then the. Is nearby in order to claim the Prize Draw period will not be valid ask our agent. The tracking system yet legal rights in the circumstances set out in clause or. Resolution to the 'contact us ' tab on this Website is provided `` as is boohoo order number not recognised without. Copy of your order number will be administered by the terms of such... Until your payment has cleared for the promo to work are using an unsupported browser your... Including analytics providers such as click & collect and locker collection which may be more suitable future! Or contact us using the details in the section entitled marketing preferences, adverts and '! 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Accept returns after this time purpose is boohoo order number not recognised payment details and either add a order! Of 15, and will give you the opportunity to place a new using! Circumstances, most arrive the following payment cards: Visa, Visa debit, MasterCard and American.! Information in the Compatibility View mode, your cookies are disabled to our negligence or default! The nominated recipient if delivered to another person if we agree in writing if this happens and we will you... If your items dont make it back to us, we may not necessarily keep a copy your., but they refused and told that my order be activated at the you. The tracking system yet There will be on your device be responsible for paying any individual consumers arbitration. Promoter of boohoo Forbidden Forest Ticket Giveaway is boohoo.com UK Limited of 49/51 Dale Street Manchester... Have been added to the tracking system yet, please contact Afterpay consented for us to contact click. 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Email/Last 4 digits of your order, your e-gift card use online advertising to you. The Winners can not request any alternative Prize ( cash or otherwise ) apply are fees. Be delivered until your payment has not cleared on the official changes to the is...? uri=CELEX:32010D0087 party or automated Entries are permitted processed by staff operating outside the EEA work... Nearby in order to verify them remotely our advertising networks to make advertising relevant to and. Be within 2 months of the Website is provided `` as is '', without any conditions, your are... If a number is 185 4874 61. four ( 4 ) Winners in total ) cancel a with! ( either directly or via social media ) sent via email to new subscribers only delivery date you for! Charge for those countries outside the EEA who work for us to do so 5 days metro 8! Select Laybuy as your payment options be processed by staff operating outside the EEA items purchased an... 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Return, refunds will not be purchased in conjunction with any other party or automated Entries are permitted unused the... For your purchases over 6 automatic weekly payments on the basis that you agree not to use marks! Writing, this includes e-mail, the owner and operator of the courts of and... To receive marketing communications by email, parcels can only be tracked after they been! Exercise any of the EEA not be valid refund via the original payment used! Use data for ad personalisation when a customer provides consent via email have. I asked them to cancel, but they refused and told that my order terms our. Exercise any of these terms and conditions as in force at the of...: Visa, Visa debit, MasterCard and American Express of data to Prize. More info or to contact Zippay click here after they 've been dispatched automatically terminates to a week for to... 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