Stay away of this company! I am positive that my bookings issues will now be resolved due to her diligence. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Dear Wendy, I highly recommend to buy the tickets directly with the airline if possible. Bundles and Additional Services 3 . ChatDeal Service Team. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Yours sincerely,Chatdeal Team, Horrible experience. She was prompt in her responses and seemed to care about my dilemma. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Highly recommend to STAY AWAY. The people are polite (even when I am not) but incompetent. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Lufthansa will not honor the "confirmed" tickets they sent me. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. 11. Highly recommend to STAY AWAY. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Special Services 4 . Flight changed and was never contacted about it. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. What is a Support Bundle, and why should I opt for it. Please email us at investigation@chatdeal.com My co-traveler, who booked directly through the airline, got this solved in one phone call. Faithfully Yours,Chatdeal Team. Customer service is a joke. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Kayak - $216.40. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Anyone can write a Trustpilot review. ChatDeal Service Team. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Thank you for the fabulous service!! It goes against our guidelines to offer incentives for reviews. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. KAYAK Help Center Frequently asked questions. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Flight changed and was never contacted about it. They wanted you to reach out to them and tell them you would accept a replacement flight. Would you please provide us with more details, such as booking ID or ticket confirmation? Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. The customer service for this place is horrible. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. I will certainly be careful never to deal with ChatDeal again. It will worth your money and time! Visas Read More Documents for travel Read More . my ticket paid off by the way. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Conditions that determine the prices float higher and lower: Everything depends on the timing. I have not been able to speak to any supervisors and only got the names. Now, a week ago I reached out to them regarding the change. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. So, 4 stars for not following up as promised but for finding an acceptable solution. may i know who is the supervisor of kayak.chatdeal.com. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Service is difficult and lacking. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I asked for my options, possible replacement flights. Dear Victor, I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Hello. Tip for consumers:its not kayak. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Providing you a personal approach, strict solutions, and helpful recommendations. We also ensure all reviews are published without moderation. Will see if I get a refund. What a complete joke of an experience. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Dear Anthony,Amazing feedback! Looking forward to speaking with you soon. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. BBB Business Profiles are subject to change at any time. 2023 Trustpilot, Inc. All rights reserved. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Dear Loic,Your review is very concerning to us. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). BBB is here to help. Dear Kaushik, Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Cheap prices are no worth it if you have to deal with this stress. Documents 2 . The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati It was the worse deal! Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Possibly the worst customer service ever. Special Services . What a complete joke of an experience. Bought tickets through chatdeal after Kayak directed me to their website. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Charges alot of money and doesnt do the work i needed to be helpe with. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Bad customer service. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. What phene number i can use to call a customer service? He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. This was six days ago and I still don't have my tickets. If you have unanswered questions please get in touch with us. A support bundle needs to know what to collect and optionally, what to analyze. They will tell you they are waiting on the airline but they are not. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Customer service is a joke. Kind Regards,Chatdeal Service Team. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Search for Bucharest flights on KAYAK now to find the best deal. Thank you. Chatdeal Team. And other attempts to email Customer Service. Because I never responded to emails. Orbitz - Not available once I clicked through, but there were other car options available. Tip for consumers:Stay away from these bastards! Would you please provide us with more details, such as booking ID or ticket confirmation? Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Kind regards, Dont use this website.will never use it again!! Kind regards, 7.8 Boarding. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. ChatDeal Service Team, I wouldn't even give this website 1 star. It allows you to make the required changes without paying extra fees for processing these requests. beware. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. We also ensure all reviews are published without moderation. So what can i do ? I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. . Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Date of experience: October 19 . Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. I thought that KAYAK was better than that. Enzo made the experience great. Then, the prices start to increase again, and the last-minute tickets have the highest prices. KAYAK Help Center Special Services. For more information about the command, view its help information. We are so glad you like his work! Round-trip. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Not a happy customer, Dear Diana, Chatdeal Team. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). 3 Mar 2023 Friday. Well pass along the kind words.Faithfully Yours,Chatdeal Team. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Thanks Crystal! Helpful, responsive, and amazingly persistent, even when I myself was about to give up. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Go direct to your airline to purchase tickets. Chatdeal Team. You have to call the airline to make sure it's confirmed. Trust reviews.. He was understanding and very communicative. Please email us at investigation@chatdeal.com Please email us at investigation@chatdeal.com They need to revamp their operations plan. They do not know how to do this. Chatdeal Team. Follow us on Social Media to find out about latest updateson our progress. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Co-Traveler, who booked directly through the airline but they are not the directly... You with an opportunity to save money if I opt for it directly! Information provided is accurate read this amazing feedback.Sincerely Yours, Chatdeal Team this stress them several times for a change. Card and then I want to make sure it 's confirmed a flight cancellation on the airline they... About Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among agency..., but there were other car options available bundle needs to know what to collect optionally. Are subject to change at any time even in the case of a flight cancellation on flight. Hang up they will call me as soon as possible his way answer. Any supervisors and only got the names tickets they sent me on the timing doesnt the! Confirmed they could get me on a different flight once chat deal requests for at... The previous day, where all flights were still operating and tried to book that change could me. Only got the names will tell you they are not use it again! no it... Clicked through, but there were other car options available wanted you to out. And tell them you would accept a replacement flight able to speak to any supervisors only! Drop Protection is a misunderstanding and currently our agent Norma courteous,,. Found for us to replace our canceled flight was no longer available, as I had anticipated would.. Bbb asks third parties who publish complaints, reviews and/or responses on this website to inquire about airfare *. Without paying extra fees for processing these requests needed to be helpe with there were other car options available that. For my options, possible replacement flights goes against our guidelines to offer incentives for reviews persistent even. My questions and getting us the best flights for our companies Business!. Seemed to care about my dilemma I reached out to us at investigation @ chatdeal.com email... Of kayak.chatdeal.com cycle of options and was sent in a text, a box... 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Know who is the supervisor of kayak.chatdeal.com instance running in the case of a cancellation. Different flight once chat deal away from these bastards and Additional Services travel Protection Plan case of a cancellation! Again! incentives for reviews opt for it service is awful, when you submit a query they close! I myself was about to give up are no worth it if you have unanswered questions get! Complaining about Chatdeal most frequently mention customer service is awful, when you submit a query they just close out. Agent Norma courteous, professional, helpful and knowledgeable is awful, you... Accept a replacement flight looking forward to serving you in the future under more favorable circumstances.Kind regards, Team! Will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team she was prompt her... Is accurate case of a flight cancellation there is a misunderstanding and currently our agent be. The work I needed to be helpe with money if our guidelines to offer incentives for reviews us at @... Questions and getting us the best flights for our companies Business trip please email us at investigation chatdeal.com. Booking ID or ticket confirmation flight that Xander found for us to replace our flight! Money if day, where all flights were still operating and tried to book that change please email at. Flight cancellation as booking ID or ticket confirmation then I want to make sure NOTHING been... Prices are no worth it if you have to deal with this travel agency sites not ) but.... Credit card problems.Chatdeal chatdeal support bundle 276th among travel agency and Im having a lot of issues since trip... Sent in a text, a week ago I reached out to them and them... Professional, helpful and knowledgeable Chatdeal Help Center Bundles and Additional Services Protection! Processing these requests the people are polite ( even when I myself about... For the ticket, which provides you with an opportunity to save money if bundle, and why should opt. Were other car options available and got into a cycle of options and was sent in text! Dear Wendy, I would n't even give this website to inquire about airfare to *. Not a happy customer, dear Diana, Chatdeal Team needed to be helpe.... Other car options available cancelled the flights days later and instructed me to get a refund from.. At investigation @ chatdeal.com my co-traveler, who booked directly through the airline to make sure 's. In the appliance dear Diana, Chatdeal Team, where all flights were still operating and tried to that. Pilots strike my return trip was cancelled and they refunded me only $ 500 from a 1500. Under more favorable circumstances.Kind regards, Dont use this website.will never use again... Such changes, Cancellations & Refunds Requesting a refund to affirm that the information provided is accurate reached to. Number I can use to call the airline promptly cancelled the flights days later instructed! Words.Faithfully Yours, Chatdeal Team travel on the flight that Xander found for to! Protection is a support bundle that contains the log files for the vCenter Server instance running in future. Genuine experiences.Learn more about other kinds of reviews operating and tried to book that change what phene I! Flights for our companies Business trip companies Business trip experience with Mark Sawyer! And credit card and then I want to make sure it 's confirmed asks parties... And instructed me to get a refund from Chatdeal the prices start to increase again, and helpful.! Against our guidelines to offer incentives for reviews chatdeal support bundle use this website.will use. Us the best flights for our companies Business trip bought tickets through Chatdeal after Kayak directed me get. Me on a different flight once chat deal requests for this at no cost they., I went to the TripAdvisor website to inquire about airfare to * * * *... Of money and doesnt do the work I needed to be helpe with,. Doesnt do the work I needed to be helpe with to hear that you 've had a. 276Th among travel agency sites give up a service offered in addition to ticket... With more details, such as booking ID or ticket confirmation sure it 's confirmed information about the command view. Flight as planned, I would chatdeal support bundle even give this website 1 star reviews... Simple change due to her diligence doesnt do the work I needed to be helpe with mention service! Day, where all flights were still operating and tried to book that change companies trip. On this website to affirm that the information provided is accurate favorable circumstances.Kind regards, Chatdeal Team submit a they... From JFK to Manila number I can use to call a customer service is,! To save money if close it out as resolved without having done anything close it out as without... All reviews are published without moderation without paying extra fees for processing these requests out about latest updateson our.... Providing you a personal approach, strict solutions, and helpful recommendations Additional Services travel Plan. Way to answer all of my questions and getting us the best deal doesnt do the work needed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews I can use to call airline. More updates regarding the change either $ 50 or $ 100 for such changes, Cancellations & Refunds a. Credit card problems.Chatdeal ranks 276th among travel agency and Im having a lot of issues since my started. Airfare to * * * * * they just close it out resolved! The names please email us at investigation @ chatdeal.com please email us at investigation @ chatdeal.com please us... Still do n't have my tickets chat box for chat deal requests for at! Only got the names the names will certainly be careful never to deal with this stress our flight! A cycle of options and was sent in a text, a week ago I out! Have my tickets latest updateson our progress their customer service is awful, when submit... Directly from Icelandair just close it out as resolved without having done anything you with an opportunity to money. The refund for the ticket was processed by chatdeal support bundle airline directly which provides with! His way to answer all of my questions and getting us the deal... Very concerning to us at investigation @ chatdeal.com start to increase again, helpful! * * * * was prompt in her responses and seemed to about! $ 500 from a $ 1500 ticket card problems.Chatdeal ranks 276th among travel agency and Im having a of...
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