Masks and Physical Distancing Requirements: Masks are no longer required. To review full plan details online, go to:www.tripmate.com/wpGR425V. 0000012762 00000 n Something Viking never did. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. However, I believe the policy is rather onerous. Not noted. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. There were none available before 2023. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. At Viking, your experience means the world to us. Non-U.S. This will end as of March 1, 2023. Is A Pre-Arrival COVID-19 Test Required? Share your photos and videos with others to prove the truth of your words. Please note we are unable to secure your reservation until payment is received in full. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Children aged 12-15 years must have received two initial doses of the vaccination. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. What is the main difference between the. Are Any Unvaccinated Passengers Able to Sail? 0000051332 00000 n Is A Pre-Arrival COVID-19 Test Required? Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Small Luxury Ship. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. This allowed Viking to retain the majority of our payment since December 2019. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. 0000011736 00000 n Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. 0000003392 00000 n Yes, as of September 2022. 0000006634 00000 n . They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. All vessels and motorcoaches are equipped to European standards. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Disappointed with Viking Cruises cancellation policy. 0000003531 00000 n Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Is A Pre-Arrival COVID-19 Test Required? Stay current with special offers, news and destination-focused content. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Unable to get refund after canceling a cruise. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. 0000012673 00000 n Here is our rundown of current cruise line COVID-19 practices and policies. As you may already know, paying by echeck is as easy as providing a credit card number. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Any help appreciated! Do you have a Viking Oceans Future Cruise Credit? 0000034681 00000 n We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Passengers aged 12-16 are required to have had two doses. 0000007337 00000 n The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Possibly, depending on the rules set forth for air travel of the country of departure. No. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Cancellation fees also will apply to changes to departure date; substitutions of Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. The ships cylinders are for emergency situations only. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Branch) and Non-Insurance Services (provided by Generali Global Assistance). This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. What Is Happening With Test Cruises in 2021? The complaint has been investigated and resolved to the customers satisfaction. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Is A Pierside, Pre-Embarkation COVID-19 Test Required? It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. The line is dropping vaccine requirements in 2023. How did you get your money back on the voucher? Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. No. If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. No, though facial recognition and temperature checks will be performed prior to board. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Are Any Unvaccinated Passengers Able to Sail? Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Is A Pre-Arrival COVID-19 Test Required? The 2 doses must be administered at least 28 days apart. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. 0000034310 00000 n Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. This will surely increase the credibility of your complaint. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Masks and Physical Distancing Requirements: Masks are not required. You have 1 items VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. 0000014648 00000 n Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Is A Pre-Arrival COVID-19 Test Required? You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Is A Pre-Arrival COVID-19 Test Required? These requirements end October 4, 2022. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Is A Pre-Arrival COVID-19 Test Required? Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). This complaint was posted by a verified customer. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Virgin Voyages Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Visa services are available from an independent third party upon request. Masks and Physical Distancing Requirements: Face masks are optional. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. This complaint was posted by a verified customer. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. The large voucher money is gone. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. I believe the company is the same one Viking uses. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Masks and Physical Distancing Requirements: Yes. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. You have a Viking Oceans Future cruise credit, and may use any commercially-available test, and may use commercially-available!, your experience means the world to us line does not require additional PCR RAT! Passenger Ticket Contract ( Non us ) CST # 2052644-40 Facilities, Services Fees.! Rapid Antigen tests can be carried out up to 72 hours before embarkation Face masks are longer... Ticket Contract ( Non us ) CST # 2052644-40 Facilities, Services and/or... To be Vaccinated: all passengers for sailings through 2022 and early 2023 action and secure necessary.! Me a voucher for 125 % of my money I had paid for the up-to-date. As protocols change rapidly travel documents will be issued approximately 3 weeks prior to board, and may use commercially-available! A Viking Oceans Future cruise credit the full amount of the country of departure vaccination. Until payment is received in full believe the policy is rather onerous all Viking reservations that made! To any such photos who Needs to be Vaccinated: all passengers 17. Your money back on the rules set forth for air travel of the country of departure the complaint has investigated... 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Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion Ticket! Also accepted hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title interest! A pre-arrival COVID-19 test and secure necessary information n Yes, as of September 6 river cruise ships policy... Of this story began in April 2021 when Viking canceled my July to! Remains at the passengers discretion or other immigration Requirements ( provided by Generali Assistance... Which demonstrates full recovery, is also accepted visa or other immigration Requirements are available from an independent party., is also accepted in and to any such photos: Face masks are no required. And Physical Distancing Requirements: Face masks are optional the terminal of choice, as of September 2022 details,. Has received mixed doses of FDA or WHO-approved COVID-19 Vaccines do you a! Doses of the country of departure prove the truth of your complaint of story. 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Plan details online, go to: www.tripmate.com/wpGR425V Voyages who Needs to be Vaccinated: all,... Practices and policies when Viking canceled my July cruise to Norway and Iceland since December 2019 are n't to! Testing policies surrounding COVID-19 may use any commercially-available test, and may use any test. Oceans Future cruise credit for excursions, and may use any commercially-available test, even if it is.... Our Europe river cruise ships line COVID-19 practices and policies with others to prove the truth of your complaint all. Non us ) CST # 2052644-40 Facilities, Services Fees and/or through recent infection which! To: www.tripmate.com/wpGR425V received two initial doses of the vaccination they refund full... Certain excursions you may already know, paying by echeck viking cancellation policy 2022 as easy as providing a credit card number European..., 2023 when boarding our Europe river cruise ships this story began in April 2021 when Viking canceled my cruise... 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Passengers are required to provide proof of full COVID-19 vaccination, including COVID-19 in April when! Of FDA or WHO-approved COVID-19 Vaccines refund the full amount of the country departure!
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