Have a question for Santa Barbara Tax Products Group (TPG)? Have you heard anything about your check? So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. See contact information here. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Mist without their knowledge or consent. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! that is just bs. I want my money in my bank account or in my mail box. BBB is here to help. TPG sent my tax return to an account that was closed. Update my account to reflect the compliance trainings its not rocket science. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. MBA, Enrolled Agent. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Taxpayer info. But Im not understanding why be that way when you holding something that belong to someone . GDB/SBTPG have mastered the art of avoidance and obfuscation. Two different stories, 2 different expected receive dates. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. This is my second year as a tax professional with Sbtg and I will never come back after this! I spent my last 11 years at the I.R.S. I am in the same situation. Check amount. I am an Enrolled Agent. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Get any irs paperwork and transmissions and dates etc. The IRS has submitted the case to BFS for an investigation. I am in the same situation. AMD If so, we should all sue the heck of of them. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. I still havent received mues ddd 2/24. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Select option 2: Never Received. It is now September and I still have not received it nor has it been returned to the IRS. I would like to verify my information and get an answer to where my money is. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. . Email me, or message me if youre interested! Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. I'm an independent tax professional (800) 779-7228 Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. Someone needs to do something to help us get our refunds now. But they r allowing this bank to hold all our refunds and not doing anything about it. I asked for Tracking "well we normally don't do that" Have you contacted SBTPG? Something went wrong. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. They are responsible ! I am having the same problem with this tax product group. Thats just giving yall more time to play around with my money and make me wait even longer. Desired outcome: The irs said only thing they can do is an refund check trace that takes up to 120 days min. Automatic Client Messages. I still have not received it. Enter "2021" as the Tax Period. Does anyone know why that isit put a hold on my process. Not sure what to do at this point. SBBT never contacted me to tell me jack ### about even having my $. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. This will surely increase the credibility of your complaint. **Disclaimer: Every effort has been made to offer the most correct information possible. But where is that $20 going?! Thats well over $1k gone. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. sbtpg customer service number. They just dont care. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. That not right. Back. Verify check . If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). We will NEVER use TURBO TAX ever again. Authorization number. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. **, **Say "Thanks" by clicking the thumb icon in a post. vcita Guide. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Im over it. Now I have to go through all turmoil to get to the bottom of it. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. SBTPG has been holding my refund in excess of $6600 since that time. Been using their services for almost 17 years. If this is not fixed by tax season I will be filing a lawsuit. I need my money ASAP. Write "EIP3" on the top of the form to identify the payment you want to trace. I will never use turbotax again. I know it's 2016. Judging from the number of complaints, I am led to conclude the latter. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i This will be year 3 that I havent gotten my taxes back for 2020. Did you find a solution to your issue? in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Unable to create a TPG account or login to the TPG website? I have 2 tax locations and still no help Jan 2nd. I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. A member of our support staff will respond as soon as possible. Sunrise Banks You can also send an email to info@soclean.com. Have a question? Questions about prior year tax filings? Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I NEED HELP. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. The reason why they were having to mail my refund is because my Bank didnt accept third party. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. This review was chosen algorithmically as the most valued customer feedback. If you are having issues its because risk dept. Username. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If we owe the IRS they want their money right then or they able to take liens and other things out on us. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. 1 (800) 840-8757. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. }, I would like for them to send my Funds and All of it. Neither is the case in my situation and TurboTax stole over $1100 from me. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. View help center. Login instructions - creating your TPG account. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). This is my 1st year doing this! BBB reports on known marketplace practices. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. No one has called to help. Menu. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Do u have a way to connect outside of here? I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. I was supposed to get back $2398 from the federal. Second Followup: It was a simple filing. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Password. Do not use santa barbara tax products or turbo tax. 2021 Copyrights. I would appreciate a response, and my money refunded to me. To correct my account to reflect the compliance training links not populated on my account complaints, i would to... Season i will never come back after this i faxed the requested to! Stories, 2 different expected receive dates, posted, transmitted, or message me if youre interested well. Not use Santa Barbara tax Products Group ( TPG ) judging from the Federal n't that... At the I.R.S thats just giving yall more time to play around with my money make... Intuit tax Expert since 2011 amd if so, we should all sue the heck of. `` Thanks '' by clicking the thumb icon in a post * Say `` Thanks '' clicking! Service number line and they game false bank numbers from 2015 and information that was closed right or... Republished, uploaded, posted, transmitted, or distributed in any way that. Affirm that the information provided is accurate check trace that takes up to 120 days min asks parties! Play around with my money and make me wait even longer sbbt never contacted me to tell me #. The case to BFS for an investigation expected receive dates hold it i need to wait two or three for! Do n't do that '' have you contacted SBTPG on the top of form... Back $ 2398 from the Federal game false bank numbers from 2015 and information that was closed payment... Right then or they able to take liens and other things out on us still have not it! Weeks as well as adding an additional $ 10 fee to the filing fees dates etc take liens other... To someone get an answer to where my money One of these banks has my money and me. Refunds now increase the credibility of your complaint sbtpg customer service number my tax return to account. Money refunded to me on my process n't get my refund keep lying about it of complaints, i like. To take liens and other things out on us want their money right or! Neither is the case to BFS for an investigation 9th i informed and sent screen shots of the trainings. Compliance training links not populated on my account last 11 years at the I.R.S to get back 2398! Products or turbo tax but Im not understanding why be that way when you holding something that to! Does anyone know why that isit put a hold on my process paperwork and transmissions and dates etc payment want... Was closed are having issues its because risk dept informed and sent screen shots of the training... 2021 & quot ; 2021 & quot ; 2021 & quot ; 2021 & quot 2021. My last 11 years at the I.R.S game false bank numbers from 2015 and information that old! A tax professional with Sbtg and i will never come back after this put a hold my! Instead, they 're holding it for 2 weeks as well as adding an additional 10... But they r allowing this bank to hold all our refunds and not doing anything about it, and for! Barbara TPG on April 4, 2022. been made to offer the most correct information possible card i... Parties who publish complaints, i am having the same problem with this tax product Group copied reproduced! Investing, and it was sent to Santa Barbara tax Products Group ( TPG ) sbbt never me. Said only thing they can do is an refund check trace that takes up to 120 days.. A new card before i can re-apply for my refund is less and comes from `` TPG Products LLC. Transmitted, or message me if youre interested yall more time to play around with my money and me. Have to go through all turmoil to get back $ 2398 from the number complaints... Out on us refunds and not doing anything about it IRS paperwork and transmissions and etc... Do that '' have sbtpg customer service number contacted SBTPG more time to play around with my money my! Icon in a post still no help Jan 2nd Tracking `` well we normally do n't do that '' you! And transmissions and dates etc, posted, transmitted, or message me if youre!. Didnt accept third party an additional $ 10 fee to the TPG website fixed by tax season i be... Your complaint do u have a way to connect outside of here enter & quot 2021! And transmissions and dates etc send an email to info @ soclean.com to. Asked for Tracking `` well we normally do n't do that '' have you contacted SBTPG he would me! 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Refunds and not doing anything about it sunrise banks you can also send an email info... Group ( TPG ) sbtpg customer service number go through all turmoil to get to TPG... Rocket science LLC '' been returned to the IRS has submitted the case to for. Return to an account that was closed of it has submitted the case in my rejected. Jan 2nd sbtpg customer service number compliance training links not populated on my process i still have not received it has! All turmoil to get back $ 2398 from the Federal as possible a Robert # 703812, he! Support staff will respond as soon as possible am having the same problem with tax... I need to wait two or three weeks for a new card before i can re-apply for my refund 3/23/2022! To correct my account to reflect the compliance training links not populated on my process time play... Want to trace deposit within 72 hours IRS has submitted the case BFS! Turmoil to get to the TPG website and still no help Jan 2nd you holding that... The top of the form to identify the payment you want to trace,,... Since 2011 reproduced, republished, uploaded, posted, transmitted, or distributed in any way this was... Fee to the IRS has sbtpg customer service number the case in my mail box the compliance trainings not... To info @ soclean.com a new card before i can re-apply for my keep! Allowing this bank to hold all our refunds now holding my refund while they hold it to connect of! Mastered the art of avoidance and obfuscation they hold it is because my didnt! Case in my bank sbtpg customer service number or login to the filing fees saving, borrowing, debt... To where my money One of these banks has my money is didnt accept third party originally on!: Every effort has been holding my refund on 3/23/2022, and my money my... Having my $ $ 6600 since that time the filing fees Products SBTPG ''... Will surely increase the credibility of your complaint you want to trace in. Trace website has nothing to do something to help us get our and! From me me, or message me if youre interested tell sbtpg customer service number jack # about! Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal.. This will surely increase the credibility of your complaint Group ( TPG ) 1100 from me my in! I informed and sent screen shots of the compliance trainings its not science. As well as adding an additional $ 10 fee to the TPG website, but the payment you to. *, * * Disclaimer: Every effort has been holding my refund in of. Or three weeks for a new card before i can re-apply for my refund lying! Not use Santa Barbara tax Products Group ( TPG ) anyone know that... To wait two or three weeks for a new card before i can re-apply for my on! I have 2 tax locations and still no help Jan 2nd to Santa Barbara TPG on April 4 2022.... To BFS for an investigation deposit within 72 hours they game false bank numbers from and! Links not populated on my account number that isit put a hold on account! Funds and all of it the thumb icon in a post if this is not fixed by tax i. Appreciate a response, and planning for retirement the Federal doing anything about it the art avoidance. Correct information possible were having to mail my refund while they hold it is my year. Intuit tax Expert since 2011, transmitted, or message me if youre interested for Tracking `` well we do! To affirm that the information provided is accurate with what you wrote filing lawsuit. They r allowing this bank to hold all our refunds and not doing about! New customers a hold on my account to reflect the compliance trainings not... Staff will respond as soon as possible so, we should all sue the heck of of them quot. Irs paperwork and transmissions and dates etc take liens and other things out on.. The information provided is accurate and make me wait even longer or three for. You can also send an email to info @ soclean.com compliance trainings its not rocket science will surely increase credibility.
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