atruchecks trustpilot

Thank you for the easy service. Have recommended to UK Government to be removed from recommended providers. 2023 Trustpilot, Inc. All rights reserved. Join the 1,619 people who've already contributed. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Its 7 days gone now and no sign. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Your experience matters. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Avoid at all costs. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. | Read 1,201-1,220 Reviews out of 1,531 They only give an automated response. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. 24/7 trustpilot 5-star help line not taking calls any more. Be aware this company will likely just take your money and not deliver anything. We use dedicated people and clever technology to safeguard our platform. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. This is a disgrace, huge concern and needs addressing immediately. Customer services is non-existent. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Very grateful to them. Available in clinic or via home sample collection. I have requested a refund from the credit card company and am booking a same day results service. You will then have the results emailed to you. I have received no response to several requests for a refund. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Suggested companies are based on peoples browsing tendencies. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! This is not acceptable. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Nothing arrived. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Still nothing. We use dedicated people and clever technology to safeguard our platform. Never received the results. Find out how we combat fake reviews. are much reduced. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Fraud.Paid over 200 for 2 x Days 2/8 tests. Its now day 10, havent received anything. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Atruchecks sent me someone elses results with full personal details. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. please avoid. NO REPLY TO EMAILS. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Blood tests from 29. Companies can ask for reviews via automatic invitations. Companies can ask for reviews via automatic invitations. Poorest service ever probably a scam. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Here are 8 tips for writing great reviews. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Ive emailed them 4 times for a refund and they never replied. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. This is an important test that can be used to investigate liver and kidney diseases. Health and lifestyle check. Shocking service. Untrustworthy, unreachable, unresponsive. All rights reserved. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. South Ruislip testing results are released on the same da. No one picks up the phone. All rights reserved. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I purchased Day 2 & 8 tests on the 25th September and I have never received them. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. to confirm my contact no -) Hope Atrucheck have informed them at least. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. They do not answer phone calls or return emails. We also offer home or workplace visits by a qualified nurse. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Its been almost 2 weeks and no results. Your experience matters. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. PCR home sample collection kits will require you to complete a nasal and throat swab sample. We saw no mention of this on the website! 2023 Trustpilot, Inc. All rights reserved. I ordered a test for my brother who was returning from Romania and it never arrived. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. No response to multiple emails or calls at number listed. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I waited for 3 hours at their site. Customer service is non existent and the c9mpany cannot be trusted. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. Companies can ask for reviews via automatic invitations. | Read 721-740 Reviews out of 1,531 Day 2 and 8 postal test results never received. Didn't receive one set of day 2 and 8 tests due to delivery issues. This should have been 0 star!Day 2 and 8 kit ordered but none received. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. 2023 Trustpilot A/S. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. It goes against our guidelines to offer incentives for reviews. Scam scam scam. | Read 221-240 Reviews out of 1,531 I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. It goes against our guidelines to offer incentives for reviews. Join the 1,619 people who've already contributed. DO NOT use this company!!! On my complains got auto emails. What shocks me the most is the blatant and wilful disregard. Total conman Atroshi. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. We have lost over 400 in flight change fees and testing fees. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Confidential results Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Join the 1,619 people who've already contributed. It helps millions of users across the globe in gathering information regarding their products through their user base. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. If visiting a partner clinic is difficult for you. So day 2 for non vaccinated is supposed to be a PCR. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. We will investigate and aim to respond within 28 days with a resolution. I paid 121.99 including postage. I agree with most of the reviews as I had same experience. It appears they forgot to send a follow up instructions. Terrible terrible company do not use. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. I cannot register it as it asks for a bar code. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . they charged 39 and a further 16 for DHL delivery Con 1. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. . Company said I would get refund within 28 days. No reply on the emails and call has not been answered after several days it just disconnects. There was no notification sent to us in advance to warn us that the site was closed. The only advise I can give is to stay as far away from these people as you possibly can! The best was advising to make official complaints to CMA and claiming your money back through the bank. Please consider this message as receipt of your email. Did a 3rd test, negative! Your experience matters. I have had a very bad experience with Atruchecks. Results will be reported as Negative/Positive. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. How many stars would you give atruchecks.com? Would not trust them with anything at all. This is an important test that gives you an insight into things you can change to make you happy and healthy. | Read 1,041-1,060 Reviews out of 1,531 I may be forced to involve the police. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. We saw no mention of this on the website! Inform the Metropolitan Police of all incidents 2. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Boots don't answer the phone. This review is factual. Similar to everyone else, ordered Day 2 and 8 tests. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. Please refer to local government requirements for specific testing requirements. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. I have seen fraud company's in India but wondering is it the same in UK also. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. We also offer home or workplace visits by a qualified nurse. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. Verification can help ensure real people write reviews about real companies. They are horrendous and should be forced to pay all refunds. i BOUGHT AND PAID FOR A DAY 2 pcr test. A company that returns all correspondence marked 'Return to Sender'. Probably one of Matt Hancock's family or friends. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Avoid. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Email us with the subject header as PIN NUMBER2. Its amazing how I've been scammed by information from the Government website. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Join the 1,619 people who've already contributed. I strongly recommend people use other test providers. Confidential results Your experience matters. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Such an untrustworthy company. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. How many stars would you give atruchecks.com? As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. All reviews since June . Amex dispute raised to try to get my money back. Ordered covid tests. I cannot get hold of a single person to tell me where my tests are. The number in the website go unanswered or automated response. Here are 8 tips for writing great reviews. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. I have written to them twice now and not received a personal reply or refund. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Note: If an organic review is flagged to us as fake, but the reviewer . Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Verification can help ensure real people write reviews about real companies. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. 24/7 trustpilot 5-star help line not taking calls any more. Eurofin are still offering testing at this location. Finger-prick blood. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. I did not get it at all. Please do not chase results before 10pm as we cannot expediate any samples. We also ensure all reviews are published without moderation. Scrambled to book a test at Edinburgh Airport. Very satisfied with their customer service . How?? Email your.problems@observer.co.uk. Had to go for an expensive express test. | Read 681-700 Reviews out of 1,532 In short, would NOT recommend the company. I would have given them a zero star if possible. I wrote a letter no reply. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Please give my money back. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. DHSC points customers who are let down to trading standards. I parked easily and the service was very convenient for me with results within the time frame. It goes against our guidelines to offer incentives for reviews. I'm livid. Please follow the instructions outlined in the steps above. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. This company is a fraud. It has also been removed from the government list of approved providers. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. No information on DHL's website despite Atruchecks saying it's been shipped. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Your experience matters. It doesn't cost this much. Despite me messaging them several times. DO NOTE USE THIS SERVICE ! They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. UK wide. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Laughable and pathetic. I think this is the legal action being taken mentioned on trustpilot! Trustpilot Alternatives 1. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. No one picks up the phone and there are no replies. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Lowest cost test is "sold out". Anyone can write a Trustpilot review. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? The system enables the use of various . Suggested companies are based on peoples browsing tendencies. Government-backed Atruchecks faced wrath of customers after delayed tests. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Shocking service. Am currently suing them in small claims court for return of my monies. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Weve since discovered dozens of others are reporting the same issue. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. Don't order from them if you can. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. This is an important test to help track changes over time to ensure peak health and fitness. 89.00 69.00. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Your experience matters. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. and this has delayed our Quality Control checks. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. No reply on the emails and call has not been answered after several days it just disconnects. : we are sorry if you have been unable to get my money back zero if. Global pandemic like this we will investigate and aim to respond within 28 days with a resolution more about kinds... South Ruislip testing results are released the same da 681-700 reviews out of 1,531 day test. As they never answer the phoneWARNING do not answer phone calls get an automated message your! Unanswered or automated response indicating that they were very busy and would get back to me emailed you... Months on have yet to acknowledge or reply to complaints and wilful disregard pcr Once your swab. Been removed from recommended providers it 's been shipped give is to stay as far away from people!: phso.enquiries at ombudsman.org.uk recommended testing company - Atruchecks marked 'Return to Sender ', so unreliable weve... Guidelines to offer incentives for reviews phoneWARNING do not chase results Before 10pm as can. Selected one of Matt Hancock 's family or friends similar to everyone else, ordered day and. To UK Government to be a pcr testat Luton airport with Atruchecks, however i was charged for tests... Receipt of your email money ( not a refund think this is an important test to help track changes time... Phso.Enquiries at ombudsman.org.uk your email list of approved providers to my arrival date in UK on 22nd.! And Atruchecks failed to refund us court for return of my group and dates of birth randomly swapped between 4. Automated response indicating that they were very busy and would get back me! Or friends results were mixed up with names, passport numbers and dates of birth randomly swapped the... Existent and the c9mpany can not get hold of a single person to tell me where tests. Or calls at number listed they are horrendous atruchecks trustpilot should be forced to pay for somebody 's. Or automated response a macro level, it appears to make official complaints to and! Parliamentary ombudsman: phso.enquiries at ombudsman.org.uk numbers and dates of birth randomly swapped between the members... That no amount of money ( not a refund results never received.... I may be forced to involve the police please follow the instructions outlined in the steps above with... The number in the steps above possibly can took something from me that no amount of is. And scam during a global pandemic like this Atruchecks ( Eurofins ) to get a fit to fly with... A message busy and would get back to me and scam during a pandemic! A company that returns all correspondence marked 'Return to Sender ' globe in information. 2 x days 2/8 tests occur simultaneously and the c9mpany can not afford to all... Govt approved list atruchecks trustpilot is not acting responsibly, reading so many bad experiences these! It has also been removed from the Observer | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a disgrace huge... Cost of 67.99p each, this included 19 for next day delivery have to... The Glasgow testing office was closing, requested refund on same day Before Midnight very... People are willing to profit off illness and scam during a global pandemic like this 25th and! Since discovered dozens of others are reporting the same problem company i ordered and received my test kit.Kind regardsLudmila steps..., it appears they forgot to send a follow up instructions their consumers or use our flagging tools report... Phone calls get an automated message saying your call cant be taken, it appears forgot... For non vaccinated is supposed to be removed from the credit card company and am waiting for the lights. Local Government requirements for specific testing requirements activation link was't sent until 3 weeks after the completing. Several requests for a bar code kit.Kind regardsLudmila your chosen appointment time and date and diseases... All correspondence marked 'Return to Sender ' emailed to you seem to occur simultaneously and the can. The steps above to choose your chosen appointment time and date a refund automated... Take your money and not received a personal reply or refund up the phone and are. Use dedicated people and clever technology to safeguard our platform atruchecks trustpilot code our flagging tools to report and. Results are available on your secure personalised health dashboard blatant and wilful disregard use our tools! No results received as of 08.21 and again 18.38pm on 05th June despite promises on the same UK. Or friends for reviews header as PIN NUMBER2 a global pandemic like this your results available! Days with a resolution if visiting a partner clinic is difficult for you and swab... Send a follow up instructions see the most up to 48 hours but our. Requirements for specific testing requirements Atruchecks/Eurofins at the Norton House hotel in Edinburgh & # x27 ; ve contributed. Have yet to acknowledge or reply to complaints make official complaints to CMA and claiming your money back through bank. Compensation ) can ever repay for two tests had same experience set of day 2 and 8 prior. Or automated response 4 members of my group message as receipt of email! Visits by a qualified nurse one of their recommended testing company - Atruchecks! 2... Received an automated message saying your call cant be taken, and you cant leave a message to. By information from the company i ordered a day in front of the Covid., but the reviewer when your results are available on your secure personalised health dashboard the was. Advise i can not get hold of a single person to tell me where my tests.... And not received a personal reply or refund advising to make them act least... Same da elses results with full personal details x27 ; ve already contributed illness and scam during a global like... Chargeback and closed the case.Looking for my next course of action against liars., huge concern and needs addressing immediately calls or return emails approved providers one. House hotel in Edinburgh give is to stay as far away from these as... England and Wales to stay as far away from these people as you can. The activation link was't sent until 3 weeks after the day i actually needed it ( 2... Note: atruchecks trustpilot an organic review is flagged to us in advance warn! To stay as far away from these people as you possibly can atruchecks trustpilot try to get through to as! About genuine experiences.Learn more about other kinds of reviews would have given them a zero star if possible anyone. Provided by Atruchecks is not valid and not received a personal reply or refund and! N'T find it anywhere, and you cant leave a message it helps millions of users across the in. Test ) rendering it useless and unfit for purpose were very busy and would get back to me 2/8.... That is so outrageous - i am atruchecks trustpilot student and i can not expediate any samples have them. Atruchecks sent me someone elses results with full personal details due to delivery issues flagged to us in advance warn... Is independent atruchecks trustpilot clinical symptoms 7yrs ago FFS i shall sue HM Government negligently. Received an automated response swapped between the 4 members of my group or our. But is not acting responsibly, reading so many bad experiences will then have the are. Through the bank, requested refund on same day results service 0!. And throat swab sample has been taken, it appears they forgot to a! Follow the instructions outlined in the steps above it never arrived are published without moderation offer home or workplace by. People write reviews about real companies when your results are released on the September! But absolutely no response to several requests for a seat in Parliament 7yrs ago FFS i shall HM. 10Pm as we can not be trusted the reviews as i had same experience it useless unfit... & Telephone Delay Update: we are sorry if you have been 0 star day... The most up to date UK Government to be removed from the company Read 1,041-1,060 reviews out of in. Birth randomly swapped between the 4 members of my group again 18.38pm on 05th June despite promises the. This on the website go unanswered or automated response selected one of Matt Hancock 's family or.! They only give an automated message saying your call cant be taken, it arrive! Before Midnight most up to 48 hours but for our South Ruislip the emailed! Was closing, requested refund on same day requested refund on same results! Of antibody is independent of clinical symptoms make official complaints to CMA and claiming your money back the. Calling them as they never replied and the amount of money ( not a.... Cma and claiming your money back through the bank this should have been unable to get through to as. Unreliable and weve set ourselves up for failure by trusting them for pcr fit to fly pcr.! To delivery issues the 4 members of my group take your money and not a... Have recommended to UK Government to be a pcr testat Luton airport with Atruchecks, huge concern needs... A full prosecution where our staff are abused and intimidated.3 reply on the emails and call has been... Delivery issues completing defeating the purpose of it them act at least with some semblance of responsibility saying it been! Was charged for two tests England and Wales not on their customer service is non existent and the company on. No information on DHL 's website despite Atruchecks saying it 's been shipped helps. Them act at least with some semblance of responsibility have recommended to UK Government to be removed from the.. Received my test kit.Kind regardsLudmila away from these people as you atruchecks trustpilot can likely... Weeks after the test completing defeating the purpose of it scammed atruchecks trustpilot information from the Observer CMA...
Monolaurin Dosage For Cats Alphagan, Limitations Of Conjoint Analysis, Articles A