Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. They say chips are not failure of their material. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? . Exposure to UV lights and direct sunlight will over time cause color fading. As a result, Silestone comes in many colors, patterns, and arrangements. Learn how your comment data is processed. Heres how to know if its the right choice for your home. They sent their rep in with various cleaners and still nothing was remedied. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. I was happy with the pattern. When you choose your new countertop, making the right decision comes down to doing your research. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. Can only see with direct lighting though. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Were you successful in getting them to admit fault? The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. // Leaf Group. I met with the Clearstone rep in Dallas and his sample stone looks fine. Suede. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. And for Silestone it's "Suede." Your countertop, sink, floors, and walls can be covered with Silestone. If not, it adds an extra step to your project. Silestone is Sleastonedon't buy from them or use their product. Residue from a plastic film applied to the surface to protect it prior to installation. The formats or sizes available depend on the Silestone treatment. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. This is confusing? No problem - right? Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. The volcano texture rustic yet smooth to the feel and appearance. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! When their countertop arrives, it looks dramatically different from the sample they saw. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. 3. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. I have to decide between Suede and Polished. As great as Silestones benefits sound, they arent the whole story. Silestone countertops start with raw granite. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. No mauling by casual browsers. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. It's rougher and grabs everthing dirt and oil. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. It's ridiculous. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Heat Resistant. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. This was according to Mr. Oehmsen the second time this CSI defrauded his company. This looks exactly like our issues. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. For a luxury material, Silestone is widely available to the public. I had to buy 4 slabs because of my counter space. As far as countertops go, its one of the more expensive options. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Advantage: Tie. When spills happen, get rid of them immediately. Unfortunately I do not know any further information about Mr. Smith. I received an entirely different pattern/style and it is extremely ugly! Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Thats why its so important to do your research and know the pros and cons of all your options. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. It was very unique from the other products I'm pretty certain it's what your looking for. Silestone is one of the largest manufactures of Silestone in the world. One option some homeowners forget to consider is Silestone. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Wall cladding with Silestone is not limited to bathrooms and kitchens. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. These options are sure to fit in any of your style preferences, even transitional kitchens. If your company did not do it, which one did? Unfortunately, the resin is not heat-proof. (301-251-8800; architecturestones.com) said that if anyone were to. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. They dont even have a suggestion on how to prevent future chips or cracks. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Scratch Resistant. You're asking for trouble. Anyone tried to take them to court? The colors of quartz countertops are premade. As with the kitchen, hot items should not be placed on the countertop directly. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Is that short for Matthew? Silestone vs. granite cost is similar. Quartz is one of the hardest minerals in the world. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. I honestly would NEVER recommend Silestone for anyone. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. So it is not even old. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. They should be ashamed of not working to resolve these issues quickly. to top matters, they have one phone number on their website that no one answers or calls you back. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. No space is too small or too big. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft In this case he was not our customer, and he will have to seek redress against Mr. Smith for his money as well as his material. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Is this your company? my questions yet. And really unknowledgeable field reps. Some people like the natural look and feel of granite and marble. The matte was ingrained with smudges and dirt. No one came out and inspected the crack. As we mentioned, Silestone isnt porous like many other types of countertops. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Mr. Evatt was a victim of fraud. Exposure to UV lights and direct sunlight will over time cause color fading. 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