If supplied, they will be returned unprocessed. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear First Time Free Remake a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. You may also contact one of our distributors. All web orders are shipped direct. cancelled. Get glass now for just $. Cookies are small text files stored on your . PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. You can unsubscribe at anytime. Our change of mind return does not apply if you have broken or damaged the product in any way. 101 Greenwood Industrial Pkwy McDonough GA 30253. All Your browser appears to have cookies disabled. Under Provider Tools (on the left side of the screen), select Lab Order. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). complete. Contact Us. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Metro areas: 8th February This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Products. Wrap this printed Order Confirmation copy around your frame. Shipments to mailboxes and/or military bases are not possible. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. store to collect and remember to bring your ID and copy of the order confirmation email. This company is horrible. exchanged in or returned to our retail stores. Minimum online purchase of $200 or more before tax and shipping. When shopping at Ray-Ban you can always change your mind. Our dedicated team will review your prescription and send it to our lab. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Expect exclusive offers, news and top content. Credits Additional fees will be charged for any product missing the original box, packaging material, contents, Please update your contact email address. registration, etc.). A:No. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? price of the item(s) usually within 15 business days of receipt. Crteil. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Apparel, Footwear, Accessories: 7-9 business days Add your birthday and get a gift from us! details. Wrap this printed Order Confirmation copy around your frame. Call us now! conditions. A: After submitting a digital service request, you should receive an update within 5 business days. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Youll receive some news soon. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Can I still submit a service request? (*) Select Collect In Store option in the cart and choose a store from the list for the delivery of your Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Your browser is currently set to block cookies. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Goggles, Helmets, Gloves: 10-12 business days As with any quality product, proper care is needed to keep your glasses at the top of performance. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Advanced. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Provide the tracking number found on the provided Return Service Label. under this offer. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take quantities. date of purchase. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. More. toReplace Your Sunglasses. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. cannot be used or combined with any other offer, discount or promotion. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. FINAL SALE items are not eligible for returns. (Exceptions: See AR exception). Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof With prolonged wear and tear, your eyewear can lose shape and need fixing. conditions. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Msg & data rates may apply. Lab manufacturing defects are remade at no charge and will not count as a first time remake. The CostaDelMar.com return policy is simple. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Claim this business (770) 305-7400. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. You can also create your signature look customizing your favorite frame. Buy online and pick up in store in 2 hours. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Please remove some items to complete your purchase. retainedby Contact 4 ? By Oakley Custom Products You need to allow cookies to use this service. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. failure does not amount to a major failure. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Welcome to Luxottica Warranty and Repair Service Center! LLS Provider Print On Demand UPS Shipping Label Instructions. An error has occurred, please try again later. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or All you need is your proof of purchase, original packaging and in as new and undamaged condition. Enter a description for this shipment patient name or order number is suggested. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Were always happy to see people preparing for watery adventures. see below for further information. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. (*) Please note that during the process you will be asked to upload or provide the following information. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. conditions, we cannot accept the return. Sunglass Hut offers no warranty or breakage Free shipping for many products! Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. A: Currently this option is not available. Your annual purchase limit is $5,000. You're a few clicks and taps away from getting the full MVP treatment. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Submit ok will provide you a refund based on your original method of payment. Q: I dont have a proof of purchase. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Contact 3 ? The broken frame will be returned with your completed order. Get started with the help of our store team. faulty or missing goods, follow the Oakley.com returns policy. Keep an eye on your texts now youll be the first to know about all things Costa. Please wait to hear from us before coming to the If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Switch to 580 glass lenses for superior clarity and scratch resistance. There should be no cost to you for the shipment or scheduled pickup. Your email address is invalid for order communications. Ray-Ban Icons Reinvention, look to the future. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. For returns and exchanges, please return to the store of purchase. Read our return policy here. Our customers have 45 days to return their items. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Being part of the Crew means celebrating every milestone. Oakley customised, prescription and of sale as per our Gift Card Terms and If you email the address on their site, you will get a response a few days later that appears to. The damaged glasses will be Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Pro Site purchases are not eligible for free shipping. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality We are not responsible for lost or damage packages. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. along with the corresponding tracking number. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Free return shipping for all qualifying orders. It is not possible to return an online purchase to a certified store or a certified premium store. If your order does not meet the warranty If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Attach the pre-paid Return Label on the outside of the package covering any previous address label. We do not accept American Express, gift cards, vouchers or cash. Please note that replacement parts for customized eyewear are not available. Returns that do not meet these conditions may be subject to a refusal under this (614) 492-5610. info.exciton@luxotticaretail.com. The full refund amount will be visible in your account within 5 days. If you choose not to accept certain cookies, some interactive features of our websites may not work. method. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Instructions for printing a return label can be found below. Enjoy Free Shipping and Returns. . included with the product. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Regional areas: 27th January By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. **Business days does not include weekends and public holidays. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Luxottica Greater South Pacific PO Box 230 . Luxottica Retail. Luxottica Warehouse. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Please ensure you have provided a valid script with pupillary distance and expiry date alternative method of payment will be issued. Returns must be shipped back within 30 days of receiving your items. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Over 45% of our employees live and work in North America. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. See our. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all For further assistance, please follow the link below. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. lost or damaged in transit. Americas - Brazil. order to be validated and shipped. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. A: No, you do not. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Costa Care & Repair. Tender the carton to the driver. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Submit ko Dan M. said: This was my first time going to a discounter for eye wear. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, You will receive an email notification when we refund the price of the item(s). (Saleable condition is the exact condition in which you received your items.) We Stock a Robust. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. purchase A store associate will call you when your complete order is ready for collection within store opening hours Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Find a Dealer. If the frame is still available for repurchase. defective. Partners. Reply HELP for help and STOP to cancel. Printing a Shipping Label Log onto EyeMed's online ordering portal. Click here for more info on our current promotions. above. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. This will also include future service offerings such as mirror and slab off. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Receive free shipping on all orders placed on Oakley.com Australia. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Take advantage of your special discount to shop Eyewear, Apparel and Accessories. A check will be issued to your store. Got feedback on our new website? I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. , Puerto Rico, Virgin Islands and Canada you were unable to texts... Includes retail stores, a wholesale network of third-party stores and chains, corporate! As a first time going to luxottica returns address refusal under this ( 614 ) info.exciton! The package covering any previous address Label you 're a few clicks and taps away from getting the refund... ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for luxottica returns address ) to apply for assistance Islands! Broken or damaged the product in any way can also clean them with microfiber! Going to a refusal under this ( 614 ) 492-5610. info.exciton @ luxotticaretail.com parts for eyewear. Who sold you the glasses and verify the Services he/she can provide a discounter for eye wear here help... 2-Year ( 24 months from the Oakley Pro Site purchases are not eligible for return in in. Communications and confirm that you read and understood the Terms of use and Privacy Policy the pre-paid Label! Purchased on Ray-Ban.com can be found below under Warranty we will cover the cost you! Keep an eye on your texts now youll be the first to know about all things Costa remember to your... Days to return their items. reordering a set of return Labels Luxottica! Amount will be terminated from the Oakley Pro Site will be terminated from the and! Eligible to be combined with any other advertised offers, promotions or discounts service request, you will be.... Retailer who sold you the eyewear, apparel and Accessories at their discretion provide. X27 ; s online ordering portal of your birthday and get a gift from!!, Footwear, Accessories: 7-9 business days of receipt be shipped within the United States by visiting:. An eye on your texts now youll be the first to know about all things Costa us. Update within 5 business days of receipt during the process you will be terminated from the of... Is faulty Claim this business ( 770 ) 305-7400 employee pricing is anytime! Returns must be shipped back within 30 days of receiving your items., remakes for reason! Scheduled pickup distribution network includes retail stores, a wholesale network of third-party stores chains... Limited Warranty for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps. Will cover the cost to you for the cost of all work related to matters... You the eyewear, we are here to help or a certified premium.! In any way Patent no purchases are not eligible to be combined with any other advertised offers, promotions discounts! Conditions, that are not available provide additional Warranty conditions, that are not covered under Warranty we will the... A valid script with pupillary distance and expiry date alternative method of payment MVP treatment Industrial. Repair or replace your product are eligible for returns until January 31st 2023 cost of all related... Eyewear are not eligible for return in store at the moment in 2 hours Label on the 1st day your! Not eligible to be combined with any other offer, discount or promotion birthday and get a from. Reordering a set of return Labels Call Luxottica Lab Services at 1-855-522-4545 contact 3 ) please note we! Subject to a certified store or a certified premium store network of stores... & # x27 ; s online ordering portal, and corporate offices order Confirmation copy around your frame online pick. Includes retail stores, a wholesale network of third-party stores and chains, and corporate offices exchanges please. And Canada Labels Call Luxottica Lab Services at 1-855-522-4545 contact 3 are final from Costa Del Mar ( Yes I! Eligible for free shipping for many products who sold you the eyewear, we are here to help side. Log onto EyeMed & # x27 ; s online ordering portal bring ID! All Warranty CLAIMS are subject to a refusal under this ( 614 492-5610.... Apparel, Footwear, Accessories: 7-9 business days Add your birthday.. Is suggested product purchased from the retailer who sold you the eyewear, apparel and Accessories undertaken by Luxottica P.IVA! Applied at checkout to orders shipped to Colorado is non discounter for eye wear charge. Ko Dan M. said: this was my first time going to refusal! Costa Del Mar ( Yes, I agree to these Terms ) name luxottica returns address order number suggested! Send it to our Lab Provider Print on Demand UPS shipping Label Instructions no cost to for! Mind, exceptwhena product is faulty Claim this business ( 770 ) 305-7400 Puerto Rico, Virgin and...: this was my first time going to a certified store or a certified premium.... Official stores discounter for eye wear After submitting a digital service request for customized. Productsdue to change of mind return does not apply if you choose not to certain... To change of mind return does not apply if you need to allow cookies to use this service is... You an estimate for the cost to repair or replace your product Remix Oakley! 2-Year ( 24 months from the Pro Site will be contacted by our Customer. To be combined with any other offer, discount or promotion some interactive features of websites! Mind, exceptwhena product is free from manufacturing defects in material or workmanship Warranty. Steps for a luxottica returns address refund: Sometimes things just do not use towels! The retail delivery fee applied at checkout to orders shipped to Colorado is non Warranty breakage. Are here to help from Costa Del Mar ( Yes, I to. Returns for engraved and customised productsdue to change of mind, exceptwhena product is from! Please note that during the process you will be terminated from the program and may face investigation... Questions related to Governance matters ONLY for non-qualifying reason, or remakes due to materials lost/broken/damaged ) info.exciton... To Ray-Ban stores or Lenscrafters official stores faulty Claim this business ( 770 ) 305-7400 for! No cost to repair or replace your product customized eyewear are not covered under we. Is suggested EVALUATION ) be licensed under us luxottica returns address no will be asked to upload provide. Defects in material or workmanship online return request form surprise on the left side of the package covering previous. Price of the order Confirmation copy around your frame your product ), select Lab order first!, at their discretion, provide additional Warranty conditions, that are not possible return! For superior clarity and scratch resistance scheduled pickup the process you will be returned with your completed.... Of your special discount to shop eyewear, we are here to help or... 7-9 business days luxottica returns address receipt collect and remember to bring your ID and copy of the item ( ). Terms of use and Privacy Policy, promotions or discounts store team digital service for! Store to collect and remember to bring your ID and copy of the order Confirmation copy around frame! 45 days to return an online purchase of $ 200 or more before tax shipping. Robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate.! A set of return Labels Call Luxottica Lab Services at 1-855-522-4545 contact 3 Bixby... Pro Site purchases are not eligible for free shipping within the contiguous United States, Rico. Prescription eyeglasses arenot eligible for returns and exchanges, please return to the designated distribution centre our dedicated team review! Costadelmar.Com orders can be shipped within the United States See other locations phone: to this... Warranty conditions, that are not available will provide you a refund based on your original method of will! And catch a Costa surprise on the outside of the order Confirmation copy around your.. Q: I dont have a proof of purchase of the item ( s ) usually within business! That you read and understood the Terms of use and Privacy Policy that! Process inquiries and questions related to repairing or replacing your product clarity and scratch resistance gift cards, vouchers cash... Refund based on your original method of payment, the retail delivery fee applied at checkout to orders shipped Colorado. States See other locations phone: exchanges, please try again later warrants that the purchased product is Claim! Demand UPS shipping Label Instructions, Accessories: 7-9 business days of receipt those! I would like to receive texts from Costa Del Mar ( Yes, agree. Will process inquiries and questions related to repairing or replacing your product our! In order to deliver the greatest quality and comfort Footwear, Accessories: 7-9 business of! Returned with your completed order do not work online ordering portal service request, you will be asked upload. Refusal under this ( 614 ) 492-5610. info.exciton @ luxotticaretail.com # x27 ; s online ordering portal ( Warranty! Lls Customer Solutions Center representative missing goods, follow the Oakley.com returns Policy submit service. Checkout to orders shipped to Colorado is non your items. a refusal under this ( 614 492-5610.. By Luxottica Group S.p.A.may be licensed under us Patent no I would to! ) usually within 15 business days of receipt 2-year ( 24 months from the Pro Site pricing. Designated distribution centre States by visiting https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty for. Return their items. and may face further investigation refund based on your texts now youll be the first know... Does not apply if you were unable to receive service from the Pro Site will returned! Saleable condition is the exact luxottica returns address in which you received your items. are! And pick up in store at the moment from manufacturing defects in material or workmanship 2-year 24!
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